FAQ's

Q1. How do I transfer my domain name so that I can have my website hosted by spIT?

If you have already registered a domain name and its registration is still current, it is very easy to have it transferred to spIT.

This process is called re-delegation. This involves modifying the domain name servers (DNS) your domain name points to. In general, this can take anywhere up to 36 hours as the changes propagate through international DNS. When this is done properly it should have no ill effect upon your website and it should remain visible throughout the process. Please contact us if you are concerned.

You may manage the re-delegation of your domain yourself. You will need to log in to your domain names registrar and modify the DNS settings for the primary and secondary nameservers.

spIT can manage the re-delegation process for you at no additional charge. We will need either your registry key or a username and password depending on your registrar.

Q2. Can I use more than one domain name for the same website?

A2. Yes you may. However, each domain needs to be linked to a particular hosting package. Please contact us to discuss your exact requirements for multiple domain names.

Q3. What experience do the team at spIT have?

The average team member who will be working on the design and marketing of your website has over 10 years industry experience and three degrees, two at Masters level, not between them - but each!! With spIT you are working with industry experts.

Q4. If I choose an editable website solution / CMS (Content Management System) will it be search engine friendly?

Yes, all our editable websites use our own search engine friendly CMS system. The pages are clean URL's plus you can edit your own meta tags if you wish.

Q5. Can you offer hosting services as well as web design?

Yes we offer a range of web services such as registering your domain name, web hosting, email, design and other extras you may need.

Q6. How long does it take for a web site to be designed?

The duration to design a website ranges as it is often reliant on the client. It is important for our clients to send us content such as images or text right away. Once we have everything we will aim to meet the deadline for the completion of the website.

Q7. Are there any hidden costs associated with web design services?

No. We discuss what your website will need and from there we price accordingly. Prices are strictly followed once and order has been placed.

Q8. Will we need to have a meeting in regards to the website design?

A meeting is not essential; communication can be made via telephone or email. A selection of website designs can be seen online in a location that is only for us and you to see. From there we interact regularly to discuss your options so you get the best results for your website.

Q9. What format should I supply text and photographs for my new website?

The best format is in electronic form such as text in a notepad or word document and images in a file from a digital camera such as JPG for photos and AI, EPS, JPG, PNG or GIF for logos or associated graphics. Don't worry we can help you gather the necessary content needed for your website and advise on the best file formats for supply of information.

Q10. What aftersales services do you offer once the website design is finished?

If you have questions, enhancements or come across problems on your website our team is reachable and happy to help. We also offer constant web site updates so your website stays current and doesn’t go out of date.

Q11. Can you redesign existing websites?

Yes, we can redesign your website to take advantage of the latest web technologies. We can redesign but keep your companies original style and feel or we can redesign to give you a complete new image. if you are happy with the current design you may like to add in new features such as social media plug ins or other interactive content; all of which we offer.

Q12. How will my website design work with a Search Engine?

When we create a website an important element is that it is "search engine friendly". The website design is compliant with all search engine guidelines. Search engines can change their guidelines though, so it is important for your website to be reassessed occasionally so it does comply with new rules and algorithms.

Q13. How can I see how much traffic I've had on my website?

We provide web tracking software which records which pages visitors go to and where they came from. It will also show what type of search engines are being used, what's being typed into to search engines to find you and many other web tracking facts.

Q14. Can I get e-mail with my website?

Yes. You can choose to set up many email accounts such info@domainname.com or bob@domainname.com they can deliver to one location or be separate accounts.

Q15. How do I update my website?

There are a range of techniques that can be used to update your website. If you have a small website and only want to change your website every so often it is very affordable to simply ask us to make changes for you. Other ways are dependent on how much data or information and pictures you have and how you store this content. We can provide a CMS (content management system) where you can update individual pages or sections.

Q16. If I have a website and it needs to updated, can you help me?

Yes, we can look at your website and give you a quote for necessary updates.

Q17. I have a database of products can you add to my shopping cart for me?

Whilst your database might not be in the same format as your shopping cart, we can, in most cases upload your product range to the website in one action if you provide it either in one of the most popular spread sheet or database programs, sometimes even a basic text document can be used.


 

Spit brought us out of the 20th Century into the 22nd Century in one hit. We cannot speak highly enough of Mike, Claire and their team. We were advised from within “the industry” that it is “impossible” to break free from the ‘industry’ website providers – WRONG! Mike said, “we can do it better” and they did it!. We could not be happier with the results and our ongoing relationship with Spit.

Main Beach Property Sales

personAnnette SinclairplaceMain Beach, QLD

I am so very excited to be working with spIT! From day one the teams flexible and fast 'can do attitude' saved me time and money. I had a vision for MaternityBag and you delivered it with a touch of sparkle - I was blown away! Thank you very much Claire and Mike for making my dream a reality and for your support and professional advice along the journey.

Maternity Bag

personChauntel McIntyreplaceGold Coast, QLD

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